Last mile grocery delivery software
Ensure on-time grocery delivery even at 5,000 daily orders
5000+
ORDERS, ONE DISPATCHER HANDLES PER DAY
98%
FIRST ATTEMPT SUCCESS RATE
25%
LESS VEHICLES USED
4.8
DRIVER APP NET PROMOTION SCORE
Join Companies Delivering Smarter
From local retailers to global logistics providers
Everything You Need in One Platform
Four perspectives, one powerful ecosystem
Driver application
4.8 * app that drivers actually love
Co-pilot: smart loading, scanning, notifications
Proof of Delivery, Cash on Delivery
Parking and Entrance Guide
Delivery management
Command center for profitable operations
Decision-Making layer: plan and auto dispatch
Exceptions and Claim Management
Full control over delivery operations
Delivery Tracking Web Page
Branded tracking that converts
Live ETAs and notifications
Smart upsells
Address and time change after dispatch
Merchant Portal
Growth insight at your fingertips
Full visibility into outsourced deliveries
Real-time control over orders and exceptions
Geo-Stamped Delivery Proof
Where grocery delivery breaks and how VanOnGo fixes it
Tight delivery windows break under real conditions
Manual route planning cannot absorb mid-shift disruptions like traffic jams or last-minute orders. When a fixed manifest fails, delivery windows break - and a grocery customer rarely forgives it twice.
The engine executes last mile delivery route optimization in real time, detouring drivers and updating ETAs automatically.
Failed deliveries cost more than the delivery itself
Perishable goods cannot be rescheduled for tomorrow. Failed stops result in the risk of product losses and customer refunds.
Real time transportation visibility and branded tracking keep customers informed with live ETAs, reducing "Where is my order?" (WISMO) calls significantly.
Manual dispatch does not scale with order volume
As grocery volume grows, manual dispatching forces a linear increase in coordinator headcount. This operational bloat destroys your unit economics before they have a chance to improve.
Automated dispatch and load balancing allow one manager to handle 5,000+ orders while maintaining high SLA compliance.
Turbo, express, and scheduled deliveries require one unified platform
Running separate tools for each SLA tier creates dispatcher chaos, siloed fleets, and no single view of performance. Grocers need same-hour, same-day, and scheduled slots managed from one place.
A single orchestration platform manages all — turbo, express, and scheduled — with automated dispatch and load balancing to meet every SLA without adding headcount.
Cold chain failures carry criminal liability, not just fines
In extreme-heat markets, a single undocumented temperature breach can sicken consumers, trigger license suspension, and result in criminal prosecution of operations leadership — as demonstrated by the Hamburgini collapse in Saudi Arabia (2024) and a SAR 12M grocery license suspension (2023).
Temperature is monitored live with instant alerts on any breach. Real-time logs and a tamper-proof history ensuring SFDA compliance and eliminating liability exposure.
Need help??
Let's build your delivery model together.
Hear from Logistics experts
Listen to what companies say about us
Simona Cossidente
ReStore, Chief Operating Officer
VanOnGo streamlined our logistics with advanced automated dispatching and smart optimization of routing and capacity, enabling higher volumes at lower cost with greater reliability and helping us win new B2B clients across Italy.
From Manual Chaos to Zero-Dispatcher Operations
ReStore delivers groceries directly to end consumers across Italy. As order volumes grew, manual dispatching became the bottleneck — routes were uneven, drivers were overloaded or underutilised, and on-time delivery suffered. ReStore needed a platform that could run the operation automatically, without a dispatcher behind every decision.
ReStore
E-Grocery Solution, Italy
0
DISPATCHERS NEEDED TO RUN FULL OPERATIONS
100%
UNIFORM DRIVER LOAD DISTRIBUTION
↑
ON-TIME DELIVERY RATE
Need help??
Let's build your delivery model together.
What Grocery Operations Gain with VanOnGo
22%
cost reduction per delivery stop
Lower cost per delivery stop
Stop overpaying for inefficient routes. Reduce fuel consumption and idle time by applying advanced dynamic route optimization to every shift.
22%
cost reduction per delivery stop
20%
reduction in WISMO call volume
Significant reduction in support workload
Eliminate the "visibility gap" between the warehouse and the doorstep. By providing customers with 2-hour delivery windows and live updates, you drastically reduce WISMO calls.
20%
reduction in WISMO call volume
3000+
daily orders per dispatcher
Operations that scale without adding headcount
Grow your order volume without bloating your back office. Transition to a grocery delivery management system that handles the heavy lifting of dispatching automatically.
3000+
daily orders per dispatcher
4.8
Driver App Rating
Delivery experience that brings customers back
Turn your delivery service into a competitive advantage. Provide the kind of last mile grocery delivery experience that earns a 4.8/5 rating and keeps customers loyal.
4.8
Driver App Rating
How it works
6 steps to success of your delivery
1
Import orders
Upload order data via xls, connect through our API, AI Agent, or integrate your existing e-commerce or WMS platform. All order details such as addresses, time windows, cargo info appear instantly in the dashboard, ready for planning.
Key benefits of the product
Wide functionality of our software will satisfy all the needs of your business
Consumer-Centric
VanOnGo puts customers at the heart of the experience - with real-time updates, flexible changes, and seamless communication that builds trust and adds value at every step.
Driver Centric
Happy Driver – Happy Client. We continuously gather feedback from drivers across 14 countries and various industry segments to ensure the Driver App effectively supports daily routines. Our mission is to help drivers earn more, complete jobs faster, and eliminate the hassle of inbound and outbound calls during the day.
Order Management
VanOnGo delivers complete visibility and control over order management - from import, address validation, and normalization to automatic calculation of business fees and driver earnings, as well as claim management based on timestamps and proof of delivery.
Delivery Orchestration
VanOnGo uses smart solvers, real-time routing, and automation to empower dispatchers with technology that plans, decides, and acts instantly - ensuring fast, efficient delivery at scale.
Finance and Compliance
Supports cash on delivery, accounts for driver shifts, and provides accurate data for invoicing and payouts. Say goodbye to delays in invoicing your clients and paying your fleets, while ensuring full compliance with local regulations on driver working hours.
Parcel Handling
Efficient, accurate, and secure parcel flows. Track every handoff with scanning, QR labeling, and proof-of-delivery tools - even for partial or failed delivery.
Data and analytics
Operational insights that drive results. Real-time dashboards, KPIs, and event logs help you monitor performance, optimize routes, and measure what matters most.
Drivers & Customer support
Integrated tools to support both sides of the delivery. Ensure smooth communication between drivers, clients, and consumers - while reducing WISMO calls and delivery uncertainty.
FAQ
Didn't find what you were looking for? We're here to help.
What is OnGo Fleet?
OnGo Fleet is an advanced B2B SaaS platform for logistics and field service management. Unlike typical route optimization tools, we fully automate the entire delivery journey — from order placement to post-delivery feedback — using AI, quantum-inspired algorithms, and Robotic Process Automation (RPA). OnGo Fleet is an advanced B2B SaaS platform for logistics and field service management. Unlike typical route optimization tools, we fully automate the entire delivery journey — from order placement to post-delivery feedback — using AI, quantum-inspired algorithms, and Robotic Process Automation (RPA).OnGo Fleet is an advanced B2B SaaS platform for logistics and field service management. Unlike typical route optimization tools, we fully automate the entire delivery journey — from order placement to post-delivery feedback — using AI, quantum-inspired algorithms, and Robotic Process Automation (RPA).
Can the system handle a significant spike in orders during peak hours?
Yes. VanOnGo is built for high-density urban logistics. Our architecture and automated dispatch system utilize solvers that process calculations approximately 1,000 times faster than conventional algorithms. This ensures that promotional surges or evening peaks do not lead to missed delivery windows or system lag.
How does VanOnGo handle fragile or temperature-sensitive items?
You can set hard vehicle constraints and specific order tags within the grocery delivery management software. The system automatically assigns cold-chain orders only to equipped vehicles and optimizes the sequence to minimize total time in transit, ensuring food safety and quality.
What happens if a driver encounters an unexpected delay, like traffic or a vehicle breakdown?
VanOnGo's dynamic route optimization is active throughout the entire shift. If a driver falls behind schedule due to traffic or a breakdown, the system instantly recalculates the most efficient path for the fleet and updates ETAs for every customer in real time. This proactive approach helps maintain delivery windows and keeps customers informed.
What happens if a customer is not home to receive their groceries?
The driver app provides clear, enforceable protocols. Drivers can trigger automated notifications, contact the customer through masked numbers, or follow your specific 'leave at door' instructions. Couriers capture a photo as proof of delivery (POD), which prevents inventory loss and disputes over spoiled perishables.
How long does the integration with our existing WMS or OMS take?
We provide a comprehensive API and standard e-commerce plugins for rapid deployment. Most grocery operations can implement our dispatch automation software and start running live routes within 2 to 4 weeks, depending on the complexity of your current tech stack.
How does the system manage mid-shift route changes?
Unlike static tools, our dynamic route optimization is active throughout the entire shift. If a new urgent order arrives or a driver falls behind schedule, the system instantly recalculates the most efficient path for the fleet and updates ETAs for every customer in real time.
How does VanOnGo help reduce 'Where Is My Order?' (WISMO) calls?
Our Tracking Web Application (TWA) provides customers with real time transportation visibility on a live map. By giving buyers a precise, shrinking delivery window and automated alerts, you significantly reduce the load on your call center and improve the last mile delivery customer experience.
Let`s talk!
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VanOnGo's delivery solution for grocery retailers
VanOnGo offers a comprehensive delivery solution tailored to the unique needs of grocery retailers. Our platform optimizes the last-mile delivery process, ensuring that your customers receive their orders quickly and reliably. With VanOnGo, you can reduce delivery costs, improve customer satisfaction, and gain a competitive edge in the grocery market.
VanOnGo's advanced route optimization algorithms ensure that your deliveries are made in
"the most efficient way possible, reducing delivery times and costs."
Customers can track their orders in real-time, providing transparency and improving the overall customer experience.
"Real-time tracking"
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