Automated dispatching for two-man crews, assembly scheduling, and tight delivery windows. No back-office bloat.
ORDERS, ONE DISPATCHER HANDLES PER DAY
FIRST ATTEMPT SUCCESS RATE
LESS VEHICLES USED
DRIVER APP NET PROMOTION SCORE
From local retailers to global logistics providers
Four perspectives, one powerful ecosystem
Co-pilot: smart loading, scanning, notifications
Proof of Delivery, Cash on Delivery
Parking and Entrance Guide
Decision-Making layer: plan and auto dispatch
Exceptions and Claim Management
Full control over delivery operations
Live ETAs and notifications
Smart upsells
Address and time change after dispatch
Full visibility into outsourced deliveries
Real-time control over orders and exceptions
Geo-Stamped Delivery Proof
Furniture cannot be left at the door. When a customer misses the slot, you absorb the full cost of a specialist crew, a reserved vehicle, and a rescheduled delivery — typically £100–£200 per failed attempt. Unlike parcels, there is no second-attempt workaround.
Live tracking and automated 30-minute pre-arrival alerts ensure the customer is home when the crew arrives.
A 90-minute assembly job that overruns by 30 minutes cascades into missed windows for every stop that follows. Static planning tools build a schedule that's broken by 10 AM, leaving dispatchers on the phone apologising to downstream customers instead of managing the operation.
Configure exact service durations per delivery type — the system recalculates all downstream ETAs in real time and notifies affected customers proactively.
When additional assembly services are agreed on-site without a digital record, customers later dispute what was quoted, what was done, and what they owe. Without a timestamped confirmation, the cost of the dispute lands on your business.
Additional services and pricing are confirmed digitally before work begins — creating a timestamped record that eliminates billing disputes.
Disputes over scratches or dents on luxury furniture are costly and hard to resolve. Without timestamped proof of condition at every handoff — warehouse, vehicle, doorstep — your business absorbs the cost by default. The customer says it was the driver; the driver says it was the warehouse.
Geolocated photo proof-of-delivery and QR scanning at every handoff create an indisputable condition record — so when a claim arises, the evidence is already there.
Uber and Amazon have permanently reset customer expectations around delivery tracking and communication. Furniture buyers spending thousands expect the same live ETA visibility as a £20 parcel — and call support when they don't get it, driving up WISMO costs significantly.
Branded real-time tracking and automated notifications deliver the visibility customers expect — reducing inbound support calls.
Let's build your delivery model together.
Listen to what companies say about us
ReStore, Chief Operating Officer
VanOnGo streamlined our logistics with advanced automated dispatching and smart optimization of routing and capacity, enabling higher volumes at lower cost with greater reliability and helping us win new B2B clients across Italy.
EE Furniture Retailer
Delivering heavy and bulky goods requires the customer to be home. Relying on manual planning left the retailer unable to provide precise delivery schedules, resulting in high WISMO call volumes and inefficient coordination of extra services like assembly.
East European Furniture Retailer
Home Furnishing Retail Chain
First-attempt delivery rate
WISMO call reduction
Extra services revenue
Let's build your delivery model together.
first-attempt delivery rate
Think about the actual cost of a failed drop-off. Companies are paying a two-man crew for an empty run. Send buyers precise arrival alerts so they're waiting at the door. That's how businesses protect their furniture logistics margins and stop paying for the same route twice.
first-attempt delivery rate
more deliveries per courier
Real-world routing needs to account for what happens inside the house. The system allocates exact minutes for white glove service tasks like unboxing or assembly. Your teams stop burning fuel on inefficient routes and start completing more jobs.
more deliveries per courier
daily orders per dispatcher
Leave the daily grind of matching bulky delivery orders with specific trucks to the software. Your dispatchers stop building manual manifests and start managing real exceptions, letting you take on more orders without hiring more office staff.
daily orders per dispatcher
Driver App Rating
Customers buying high-end items expect a flawless experience at their front door. Tight arrival windows, live tracking, and professional digital signatures guarantee your final mile white glove delivery builds trust instead of frustration.
Driver App Rating
Wide functionality of our software will satisfy all the needs of your business
VanOnGo puts customers at the heart of the experience - with real-time updates, flexible changes, and seamless communication that builds trust and adds value at every step.
Happy Driver – Happy Client. We continuously gather feedback from drivers across 14 countries and various industry segments to ensure the Driver App effectively supports daily routines. Our mission is to help drivers earn more, complete jobs faster, and eliminate the hassle of inbound and outbound calls during the day.
VanOnGo delivers complete visibility and control over order management - from import, address validation, and normalization to automatic calculation of business fees and driver earnings, as well as claim management based on timestamps and proof of delivery.
VanOnGo uses smart solvers, real-time routing, and automation to empower dispatchers with technology that plans, decides, and acts instantly - ensuring fast, efficient delivery at scale.
Supports cash on delivery, accounts for driver shifts, and provides accurate data for invoicing and payouts. Say goodbye to delays in invoicing your clients and paying your fleets, while ensuring full compliance with local regulations on driver working hours.
Efficient, accurate, and secure parcel flows. Track every handoff with scanning, QR labeling, and proof-of-delivery tools - even for partial or failed delivery.
Operational insights that drive results. Real-time dashboards, KPIs, and event logs help you monitor performance, optimize routes, and measure what matters most.
Integrated tools to support both sides of the delivery. Ensure smooth communication between drivers, clients, and consumers - while reducing WISMO calls and delivery uncertainty.
Didn't find what you were looking for? We're here to help.
OnGo Fleet is an advanced B2B SaaS platform for logistics and field service management. Unlike typical route optimization tools, we fully automate the entire delivery journey — from order placement to post-delivery feedback — using AI, quantum-inspired algorithms, and Robotic Process Automation (RPA). OnGo Fleet is an advanced B2B SaaS platform for logistics and field service management. Unlike typical route optimization tools, we fully automate the entire delivery journey — from order placement to post-delivery feedback — using AI, quantum-inspired algorithms, and Robotic Process Automation (RPA).OnGo Fleet is an advanced B2B SaaS platform for logistics and field service management. Unlike typical route optimization tools, we fully automate the entire delivery journey — from order placement to post-delivery feedback — using AI, quantum-inspired algorithms, and Robotic Process Automation (RPA).
In our platform, white glove isn't just a label; it's a configurable workflow. It means the system accounts for complex tasks like room-of-choice delivery, unboxing, and furniture assembly. Your crews get digital checklists right in the app for every specific job. Meanwhile, the routing engine factors in the actual time it takes to build a bed or haul a couch up three flights of stairs, so your later deliveries don't get delayed.
You can configure distinct service durations based on the item type. Say a wardrobe installation takes an extra 45 minutes. Our furniture delivery software immediately adjusts the rest of the day's route. The system then texts or emails the next customers in line with their new arrival times. Your dispatchers won't have to spend hours calling people to apologize.
Yes. You define vehicle capacities and crew skill sets within the system. When an order requires a two-man crew or a truck with a tail lift, the engine strictly enforces those constraints during automated dispatching. It prevents the costly mistake of sending a single driver to handle a heavy sofa.
It all comes down to a clear chain of custody. The app forces drivers to scan a QR code when loading the truck and snap a photo at the doorstep before they can close out the order. Because every picture includes a location and time stamp, you get undeniable proof of the item's condition. This keeps your furniture logistics operations safe from unfair damage disputes.
We use an API-first architecture. Order data, including specific final mile white glove delivery constraints and customer notes, flows directly from your existing systems into VanOnGo. That means no one has to type in addresses or instructions by hand, and your team can push out routes the second an order drops.
Our primary goal is to prevent this entirely. We provide customers with live maps, shrinking ETAs, and a 30-minute automated arrival alert. If a customer is still unavailable, the driver app provides a clear protocol for documenting the failed attempt, ensuring your bulky delivery operations don't absorb the cost of unverified empty trips.
Yes. You can onboard both your internal fleet and external subcontractors into our furniture logistics solutions. This gives your back office centralized control and provides your customers with a consistent furniture final mile delivery tracking experience, regardless of whose logo is on the truck.
Loading form...
VanOnGo offers a comprehensive delivery solution tailored to the unique needs of grocery retailers. Our platform optimizes the last-mile delivery process, ensuring that your customers receive their orders quickly and reliably. With VanOnGo, you can reduce delivery costs, improve customer satisfaction, and gain a competitive edge in the grocery market.
VanOnGo's advanced route optimization algorithms ensure that your deliveries are made in
"the most efficient way possible, reducing delivery times and costs."
Customers can track their orders in real-time, providing transparency and improving the overall customer experience.
"Real-time tracking"
10 min
15.4.2026Late deliveries and failed drops aren't a customer service problem, they're a routing problem. See how fixing last-mile operations cuts failed attempts and keeps buyers coming back.
10 min26.5.2026Discover why retail last mile delivery fails at scale. Learn how to eliminate hidden costs, fix manual dispatching, and optimize retail operations.
10 min7.4.2026Discover what last-mile delivery is, why it dominates logistics budgets, and how AI-powered orchestration can slash costs while improving customer experience.
