English
OnGo Business

URBAN
DELIVERY SERVICES 

Consumer-centric last mile delivery to make your consumers happy

ONGO BUSINESS FOR SEAMLESS CUSTOMER JOURNEY

Seamless consumer journey

WHO IT’S FOR

For retail and supermarkets
For construction and manufacturing companies
For food and grocery retail
For e-commerce

FLEXIBLE DELIVERY SERVICE LEVELS​

VanOnGo supports multi-stop routes with different pick-up and drop-off locations including point-to-point delivery

SCHEDULED

  • Non-Recurring deliveries.
    Pre-scheduled delivery. Delivery orders are submitted via API or transferred through file the day before. Delivery vans are dispatched to meet 2-hours time windows specified by consumers​
  • Regular deliveries. Subscription.
    Delivery for the same address regularly according to pre-defined dates​

SAME DAY

  • Orders are delivered on the same day and have to be submitted to the VanOnGo system before 2 p.m. VanOnGo is responsible for making deliveries before 10 p.m. on the same day
  • Submit orders before noon and have them delivered  within the 2 p.m. - 6 p.m. time slot​
  • Submit orders between noon – 5 p.m. and have them delivered  before 10 p.m.​

HASSLE-FREE RETURNS

Easy and convenient return policy for your consumers. 
We offer pre-scheduled and instant returns as well as additional services like packaging materials or old house appliances exchange. Consumers can choose return slots that suit them. Orders are accepted and items returned to the warehouse or recycling points​

EXTRA SERVICES

  • Instant returns​
  • White gloves delivery​
  • Rescheduling and address change​
  • Cash on Delivery ​
  • Customer verification​

BENEFITS

Less burden on customer support
Increase NPS
Increase visibility
Increase sales

CUSTOMER-CENTRIC APPROACH

• Real-time courier tracking
• Estimated time of arrival
• Advanced notifications at every step of the delivery – up to completion
• Convenient timeslots – chose 2-hours time windows
• Change address
• Reschedule or pick-up on the go

BRANDED DELIVERY EXPERIENCE

• • Enriched delivery statuses for customers
• Cross-sell / upsell D2C and ownership solutions
• Subscriptions
• Partners' website link
• Track delivery SLA
• Get shopping experience feedback