# VanOnGo

> The AI-Powered and Quantum-inspired logistics platform that cuts costs, delights customers, and grows your business - one delivery at a time.

## Platform

Four perspectives, one powerful ecosystem

- **Driver application**: 4.8 * app that drivers actually love
- **Delivery management**: Command center for profitable operations
- **Delivery Tracking Web Page**: Branded tracking that converts
- **Merchant Portal**: Growth insight at your fingertips

## Who it is for

Whether you deliver 50 or 50,000 orders per day

- **Logistics and retail**: B2B SaaS — You own the fleet
- **Field Service & Installation**: B2B SaaS — You own the fleet
- **Retailers & e-commerce**: Delivery as a Service — You rely on external logistics

## Problems we solve

Turn These Challenges Into Opportunities

- **Operational complexity & talent shortage**: Modern logistics is burdened by manual planning, dispatching, and exception handling - all dependent on hard-to-find experts. Real-time changes, SLA demands, and traffic unpredictability push even top teams to their limits.
- **Delivery failures & poor communication**: Failed deliveries erode trust, raise emissions, and overwhelm support. Poor visibility triggers “Where’s my order?” calls, while drivers juggle support tasks instead of delivering - reducing efficiency and increasing costs.
- **Losing edge to tech-driven logistics giants**: SMEs and mid-sized logistics firms lack the tools and automation of giants like Amazon. Without scalable tech, margins shrink and growth stalls. Missed revenue from retail media keeps delivery a cost, not a profit engine.
- **Sustainability Pressure & EV Complexity**: Sustainability is now a must in logistics, not a choice. But scaling EVs is tough - with range limits, charging needs, and planning challenges. Meanwhile, growing zero-emission zones restrict access for traditional fleets.

## How it works

- **Import orders**: Upload order data via xls, connect through our API, AI Agent,  or integrate your existing e-commerce or WMS platform. All order details such as addresses, time windows, cargo info appear instantly in the dashboard, ready for planning.
- **Build & optimize routes**: Select packages and assign vehicles: autonomously or with a human in the loop. VanOnGo calculates optimal routes.
- **Smart loading**: Smart Loading then arranges cargo by stop sequence — the last stop loads first, so unloading is fast and error-free.
- **Dispatch drivers and monitor execution**: Dispatch routes to drivers instantly via the iOS/Android app. VanOnGo automatically assigns based on SLAs, vehicle constraints, and real-time traffic, with manual override when you need it. The operations team monitors all active waybills: locations, stop statuses, ETAs, and exceptions from a single dashboard.
- **Guide drivers and capture proof of delivery **: Send routes to drivers instantly. They confirm and proceed with delivery using their preferred navigation — with all stop details in the app: entrance info, handling instructions, and mandatory proof of delivery.
- **Document every delivery**: Every stop closes in real time without waiting for driver reports. The customer receives automatic delivery confirmation while the waybill captures photo proof, timestamp, and recipient signature - all ready for audits, client reporting, or dispute resolution.

## Key benefits

- **Consumer-Centric**: VanOnGo puts customers at the heart of the experience - with real-time updates, flexible changes, and seamless communication that builds trust and adds value at every step.
- **Driver Centric**: Happy Driver – Happy Client. We continuously gather feedback from drivers across 14 countries and various industry segments to ensure the Driver App effectively supports daily routines. Our mission is to help drivers earn more, complete jobs faster, and eliminate the hassle of inbound and outbound calls during the day.
- **Order Management**: VanOnGo delivers complete visibility and control over order management - from import, address validation, and normalization to automatic calculation of business fees and driver earnings, as well as claim management based on timestamps and proof of delivery.
- **Delivery Orchestration**: VanOnGo uses smart solvers, real-time routing, and automation to empower dispatchers with technology that plans, decides, and acts instantly - ensuring fast, efficient delivery at scale.
- **Finance and Compliance**: Supports cash on delivery, accounts for driver shifts, and provides accurate data for invoicing and payouts. Say goodbye to delays in invoicing your clients and paying your fleets, while ensuring full compliance with local regulations on driver working hours.
- **Parcel Handling**: Efficient, accurate, and secure parcel flows. Track every handoff with scanning, QR labeling, and proof-of-delivery tools - even for partial or failed delivery.
- **Data and analytics**: Operational insights that drive results. Real-time dashboards, KPIs, and event logs help you monitor performance, optimize routes, and measure what matters most.
- **Drivers & Customer support**: Integrated tools to support both sides of the delivery. Ensure smooth communication between drivers, clients, and consumers - while reducing WISMO calls and delivery uncertainty.

## Key figures

- **5000+**: ORDERS, ONE DISPATCHER HANDLES PER DAY
- **98%**: FIRST ATTEMPT SUCCESS RATE
- **25%**: LESS VEHICLES USED
- **4.8**: DRIVER APP NET PROMOTION SCORE

## Industries

- [Catering delivery optimization software](https://vanongo.com/en/catering/): Stop losing clients due to late deliveries, handle meal delivery and empty box pickup in one stop, and collect NPS feedback through a branded real-time tracking page.
- [Furniture Last Mile Delivery Software](https://vanongo.com/en/furniture/): Automated dispatching for two-man crews, assembly scheduling, and tight delivery windows. No back-office bloat.
- [Last Mile Grocery Delivery Software](https://vanongo.com/en/grocery/): Ensure on-time grocery delivery even at 5,000 daily orders

## Catering delivery optimization software — benefits

- **Higher rate of on-time delivery**: Drivers follow optimized routes that adapt to traffic and other location-based insights, while real-time tracking lets dispatchers spot deviations and act early.
- **Reduce operational efforts**: Fewer 'Where is my order?' calls, plus automated route assignment, dispatching, and proof of delivery capture — so the same dispatching team handles far more deliveries.
- **Increase customer loyalty**: Cut claims by managing client expectations proactively — and lift NPS with branded surveys triggered right after delivery.
- **Automate driver's payouts**: Cut payout calculation time: driver and supplier payments calculated automatically with flexible rules — distance, time, order complexity, SLAs.

## Catering delivery optimization software — FAQ

- **Can the system handle a significant number of orders?**: Yes. VanOnGo is built for high-density urban logistics. Our architecture and automated dispatch system utilize solvers that process calculations approximately 1,000 times faster than conventional algorithms. This ensures that system can handle up to 10,000 dynamic delivery orders per one B2B client per city, with 1000+ drivers.
- **Do you provide any extended technical documentation, implementation guides, or dedicated support during the integration phase?**: Yes. VanOnGo provides technical documentation, including API references, implementation guides, and best practices. Additionally, our dedicated support team is available to assist with integration, ensuring a smooth transition and addressing any technical challenges that may arise.
- **Can logistics partner (the one who provides drivers) see their drivers' status and reports?**: Yes. Logistics partners can see their drivers' status and reports through the VanOnGo platform. They have access to real-time tracking, performance metrics, and earnings reports, ensuring transparency and effective management of their drivers.
- **How does VanOnGo handle temperature-sensitive items?**: You can set hard vehicle constraints and specific order tags within the delivery management software. The system automatically assigns cold-chain orders only to equipped vehicles and optimizes the sequence to minimize total time in transit, ensuring food safety and quality.
- **What happens if a driver encounters an unexpected delay, like traffic or a vehicle breakdown?**: VanOnGo's dynamic route optimization is active throughout the entire shift. If a driver falls behind schedule due to traffic or a breakdown, the system instantly recalculates the most efficient path for the fleet and updates ETAs for every customer in real time. This proactive approach helps maintain delivery windows and keeps customers informed.
- **How long does the integration with our existing WMS or OMS take?**: We provide a comprehensive API for rapid deployment. Most companies can integrate our dispatch automation software and start running live routes within 1 to 3 weeks, depending on the complexity of your current tech stack.
- **How does the system manage urgent route changes?**: Unlike static tools, our dynamic route optimization is active throughout the entire shift. If a new urgent order arrives or a driver falls behind schedule, the system instantly recalculates the most efficient path for the fleet and updates ETAs for every customer in real time.

## Furniture Last Mile Delivery Software — benefits

- **Eliminate costly second delivery attempts**: Think about the actual cost of a failed drop-off. Companies are paying a two-man crew for an empty run. Send buyers precise arrival alerts so they're waiting at the door. That's how businesses protect their furniture logistics margins and stop paying for the same route twice.
- **Fit more drops into every shift**: Real-world routing needs to account for what happens inside the house. The system allocates exact minutes for white glove service tasks like unboxing or assembly. Your teams stop burning fuel on inefficient routes and start completing more jobs.
- **Grow order volume without the back-office bloat**: Leave the daily grind of matching bulky delivery orders with specific trucks to the software. Your dispatchers stop building manual manifests and start managing real exceptions, letting you take on more orders without hiring more office staff.
- **Turn the final mile into a brand asset**: Customers buying high-end items expect a flawless experience at their front door. Tight arrival windows, live tracking, and professional digital signatures guarantee your final mile white glove delivery builds trust instead of frustration.

## Furniture Last Mile Delivery Software — FAQ

- **What does white glove service mean in the context of your software?**: In our platform, white glove isn't just a label; it's a configurable workflow. It means the system accounts for complex tasks like room-of-choice delivery, unboxing, and furniture assembly. Your crews get digital checklists right in the app for every specific job. Meanwhile, the routing engine factors in the actual time it takes to build a bed or haul a couch up three flights of stairs, so your later deliveries don't get delayed.
- **What happens when furniture assembly takes longer than expected?**: You can configure distinct service durations based on the item type. Say a wardrobe installation takes an extra 45 minutes. Our furniture delivery software immediately adjusts the rest of the day's route. The system then texts or emails the next customers in line with their new arrival times. Your dispatchers won't have to spend hours calling people to apologize.
- **Can the platform dispatch two-man crews for big and bulky delivery?**: Yes. You define vehicle capacities and crew skill sets within the system. When an order requires a two-man crew or a truck with a tail lift, the engine strictly enforces those constraints during automated dispatching. It prevents the costly mistake of sending a single driver to handle a heavy sofa.
- **How do you prevent damage claims and liability disputes?**: It all comes down to a clear chain of custody. The app forces drivers to scan a QR code when loading the truck and snap a photo at the doorstep before they can close out the order. Because every picture includes a location and time stamp, you get undeniable proof of the item's condition. This keeps your furniture logistics operations safe from unfair damage disputes.
- **Can we connect the software to our existing WMS or online store?**: We use an API-first architecture. Order data, including specific final mile white glove delivery constraints and customer notes, flows directly from your existing systems into VanOnGo. That means no one has to type in addresses or instructions by hand, and your team can push out routes the second an order drops.
- **What happens if a customer is not home when the crew arrives?**: Our primary goal is to prevent this entirely. We provide customers with live maps, shrinking ETAs, and a 30-minute automated arrival alert. If a customer is still unavailable, the driver app provides a clear protocol for documenting the failed attempt, ensuring your bulky delivery operations don't absorb the cost of unverified empty trips.
- **Can we manage 3PL partners and subcontractors in the same system?**: Yes. You can onboard both your internal fleet and external subcontractors into our furniture logistics solutions. This gives your back office centralized control and provides your customers with a consistent furniture final mile delivery tracking experience, regardless of whose logo is on the truck.

## Last Mile Grocery Delivery Software — benefits

- **Lower cost per delivery stop**: Stop overpaying for inefficient routes. Reduce fuel consumption and idle time by applying advanced dynamic route optimization to every shift.
- **Significant reduction in support workload**: Eliminate the "visibility gap" between the warehouse and the doorstep. By providing customers with 2-hour delivery windows and live updates, you drastically reduce WISMO calls.
- **Operations that scale without adding headcount**: Grow your order volume without bloating your back office. Transition to a grocery delivery management system that handles the heavy lifting of dispatching automatically.
- **Delivery experience that brings customers back**: Turn your delivery service into a competitive advantage. Provide the kind of last mile grocery delivery experience that earns a 4.8/5 rating and keeps customers loyal.

## Last Mile Grocery Delivery Software — FAQ

- **Can the system handle a significant spike in orders during peak hours?**: Yes. VanOnGo is built for high-density urban logistics. Our architecture and automated dispatch system utilize solvers that process calculations approximately 1,000 times faster than conventional algorithms. This ensures that promotional surges or evening peaks do not lead to missed delivery windows or system lag.
- **How does VanOnGo handle fragile or temperature-sensitive items?**: You can set hard vehicle constraints and specific order tags within the grocery delivery management software. The system automatically assigns cold-chain orders only to equipped vehicles and optimizes the sequence to minimize total time in transit, ensuring food safety and quality.
- **What happens if a driver encounters an unexpected delay, like traffic or a vehicle breakdown?**: VanOnGo's dynamic route optimization is active throughout the entire shift. If a driver falls behind schedule due to traffic or a breakdown, the system instantly recalculates the most efficient path for the fleet and updates ETAs for every customer in real time. This proactive approach helps maintain delivery windows and keeps customers informed.
- **What happens if a customer is not home to receive their groceries?**: The driver app provides clear, enforceable protocols. Drivers can trigger automated notifications, contact the customer through masked numbers, or follow your specific 'leave at door' instructions. Couriers capture a photo as proof of delivery (POD), which prevents inventory loss and disputes over spoiled perishables.
- **How long does the integration with our existing WMS or OMS take?**: We provide a comprehensive API and standard e-commerce plugins for rapid deployment. Most grocery operations can implement our dispatch automation software and start running live routes within 2 to 4 weeks, depending on the complexity of your current tech stack.
- **How does the system manage mid-shift route changes?**: Unlike static tools, our dynamic route optimization is active throughout the entire shift. If a new urgent order arrives or a driver falls behind schedule, the system instantly recalculates the most efficient path for the fleet and updates ETAs for every customer in real time.
- **How does VanOnGo help reduce 'Where Is My Order?' (WISMO) calls?**: Our Tracking Web Application (TWA) provides customers with real time transportation visibility on a live map. By giving buyers a precise, shrinking delivery window and automated alerts, you significantly reduce the load on your call center and improve the last mile delivery customer experience.

## Blog

- [What Is a Delivery Management System (DMS)? Technical Guide
](https://vanongo.com/en/blog/tech/what-is-a-delivery-management-system/): Explore how modern logistics software automates dispatching, optimizes routes, and improves last-mile tracking. A practical look at core features and benefits.
- [Last-Mile Route Optimization in 2026: Static vs Dynamic Routing
](https://vanongo.com/en/blog/tech/last-mile-route-optimization/): Learn the difference between static and dynamic routing. Discover how last-mile delivery route optimization prevents delays, cuts manual dispatching, and protects fleet margins.
- [Electronic Proof of Delivery Software: Why Paper POD Is Costing You More Than You Think
](https://vanongo.com/en/blog/operations/electronic-proof-of-delivery-software-why-paper-pod-is-costing-you-more-than-you-think/): Discover why paper manifests drain margins. Learn how electronic proof of delivery software builds a strict chain of custody to eliminate costly damage claims.
- [The Hidden Tax on Retail Margins: How to Reduce WISMO Calls Through Logistics
](https://vanongo.com/en/blog/operations/how-to-reduce-wismo-calls-through-logistics/): Stop losing money on WISMO calls. Find out how fixing last-mile visibility reduces support tickets and transforms order tracking into a new sales channel.
- [What is last-mile delivery and why it drives 50% of shipping costs
](https://vanongo.com/en/blog/operations/what-is-last-mile-delivery/): Discover what last-mile delivery is, why it dominates logistics budgets, and how AI-powered orchestration can slash costs while improving customer experience.
- [How AI optimizes last-mile logistics: Moving from Static Plans to Smart Fleets
](https://vanongo.com/en/blog/operations/how-ai-optimizes-last-mile/): AI doesn't just plan faster routes, it makes decisions dispatchers can't make at scale. Here's how it works in last-mile logistics and what it actually changes on the ground.
- [Last mile delivery customer experience:
Why operations define the delivery experience
](https://vanongo.com/en/blog/delivery-experience/last-mile-delivery-customer-experience/): Late deliveries and failed drops aren't a customer service problem, they're a routing problem. See how fixing last-mile operations cuts failed attempts and keeps buyers coming back.
- [Why Retail Last-Mile Delivery Breaks Down - and How to Fix It
](https://vanongo.com/en/blog/industries/why-retail-last-mile-delivery-breaks-down/): Discover why retail last mile delivery fails at scale. Learn how to eliminate hidden costs, fix manual dispatching, and optimize retail operations.

## Resources

- [Blog](https://vanongo.com/en/blog/)

## Contact

- **SUPPORT FOR PARTNERS**: partners@vanongo.com