Frequently Asked Questions
#B2C: How late does VanOnGo deliver?
It depends on the region, but our usual operational hours are 8:00 am – 10:00 pm
#B2C: Can you deliver perishable food?
Yes, as we offer fast delivery; we can deliver food like fish or meat within few hours. At the same time food should be packed accordingly.
#B2C: Can you deliver urgent or oversized items?
Absolutely, VanOnGo opens up a world of possibilities in regard to hard-to-ship items.
#B2C: Can you deliver across the country?
At the moment we only support deliveries across a city and the area around it. We do not support transportation across the country, although we are working on it.
#B2C: Can you provide assistance with the loading and unloading of goods without transportation?
No, we are a first and last-mile transportation company primarily, and provide additional services during delivery – but we do not provide these services without transportation.
#B2C: Can you deliver one small parcel or documents?
If this is a one-time delivery, usually it will be cheaper to order a ride-hailing company or a courier who will delivery with a bike or scooter.
#B2C: Who is responsible for transportation?
VanOnGo is the intermediary for transportation services. The transportation contract is between the customer and our reliable logistics partners.
#B2C: What items can be transported?
By placing an order with VanOnGo, you hereby confirm that you have possession of the goods to be transported.
Items transported via VanOnGo must comply with all local laws and regulations, as well as with VanOnGo policies. Sending illegal, dangerous, or other prohibited items is strictly prohibited.
Violations may be reported to authorities.
#B2C: how the final price is calculated?
The estimated price depends on the following parameters:
- Van type selected
- Amount of time required
- Number of helpers selected to help with goods loading and unloading
- Distance to travel – for out of zone transportation, the distance back to the service zone is also added
- Floor to which the goods need to be lifted to (in apartments buildings)
If the time spent exceeds the time booked, additional charges may apply.