• Donate
  • Business
    • Retail / Supermarkets
    • Manufacturing
    • Food & Grocery
    • E-commerce
    • API Integration
  • Clients
  • Partners
  • About us
  • Cities
  • Blog
  • + 372 660 3614
  • English
    • Español
    • Eesti
    • Deutsch
    • Українська
    • Қазақ тілі
    • Română
    • Български
    • Polski
    • Русский
Menu
  • Donate
  • Business
    • Retail / Supermarkets
    • Manufacturing
    • Food & Grocery
    • E-commerce
    • API Integration
  • Clients
  • Partners
  • About us
  • Cities
  • Blog
  • + 372 660 3614
  • English
    • Español
    • Eesti
    • Deutsch
    • Українська
    • Қазақ тілі
    • Română
    • Български
    • Polski
    • Русский

FAQ

#B2B: How much does same-day delivery cost? 

If you are small retailer with a small volume, our same day delivery rates are less that what you are paying to DHL/DPD/UPS/NZPost/NovaPosha or KAZPost for slow deliveries. 

If you’re a large retailer or an enterprise customer, please contact us to get our preferred rate based on your specific requirements. 

We have a transparent fixed cost per delivery point without any additional fees or complicated formulas.  

#B2B: Do you support multiple pick-up points for a single merchant? 

Yes, we support multiple pick-ups and as many drop-off  as required 

#B2B: How late does VanOnGo deliver? 

It depends on the region, but our usual operational hours are 8:00 am – 10:00 pm 

#B2B: Can you deliver perishable food? 

Yes, as  we offer fast delivery; we can deliver food like fish or meat within few hours. At the same time food should be packed accordingly.  

#B2B: Can you deliver urgent or oversized items? 

Absolutely, VanOnGo opens up a world of possibilities in regard to hard-to-ship items. 

#B2B: Can you deliver across the country? 

At the moment we only support deliveries across a city and the area around it.  We do not support transportation across the country, although we are working on it. 

#B2B: Who is responsible for transportation? 

VanOnGo is completely in-charge of the goods that are being transported. We also encourage our Clients to ensure proper packing of the goods to be delivered.  

#B2B: Do you provide insurance? 

We can provide certain types of insurance on the items to be transported. This is to be discussed with our business customer service team. 

#B2B: What items can be transported? 

By placing an order with VanOnGo, you hereby confirm that you have possession of the goods to be transported. 

Items transported via VanOnGo must comply with all local laws and regulations, as well as with VanOnGo policies. Sending illegal, dangerous, or other prohibited items is strictly prohibited.  

Violations may be reported to authorities. 

#B2B: what is the price for service? 

For all business customers, we offer a fixed rate for same-day or pre-scheduled delivery. The price depends on the weight (3 classes) and service level requested (Express, Same-day, Specific time window, or next-day), but not on distance traveled or time spent. 

    Get trial version

    Fill the form and our manager contact you in 2 hour

    Thank you! The data was sent successfully.
    close

      Get started

      Fill the form and our manager contact you within 2 hours

      Vanongo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you:

      In order to provide you the content requested, we need to store and process your personal data. If you consent to us storing your personal data for this purpose, please tick the checkbox below.

      You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

      Thank you! The data was sent successfully.
      close
      footer-logo footer-logo
      • VanOnGo
      • Clients
      • Business
      • Partners
      • Legal
      • Privacy policy
      • Terms of Use
      • Use of cookies
      • About us
      • About us
      • Cities
      • Blog

      En

      • Contacts
      • Info

        info@vanongo.com

      • Questions from partners:

        partner@vanongo.com

      • Phones:

        Estonia: + 372 (660) 36 14

        Germany: + 372 660 3614

        Ukraine: + 38 (068) 088 50 50

        Kazakhstan: + 7 (771) 707 70 03

        US (West Coast): + 1 (425) 209 61 55

        UK: + 0 (791) 988 30 06

        New Zealand: + 64 22 109 0733

        Australia: + 64 22 109 0733

        Romania: + 4 (075) 606 11 82

        Azerbaijan: + 9 (9450) 753 76 36

        Other countries: + 372 660 3614

      In partnership with Opendatabot

      VanOnGo 2022. All rights reserved

      Social media:

      • inst
      • fb
      • in
      • youtube2

      Follow us on social networks:

      • inst
      • fb
      • in
      • youtube3
      VanOnGo 2022. All rights reserved