VanOnGo empowers businesses to win in today's customer-centric and price-sensitive market with exceptional delivery experience and efficient movement of goods from warehouse to stores andor to clients' doors for the same day and pre-scheduled delivery during a specific time slot options and convert transportation function from challenge to competitive advantage.
To provide tailored packages to address each company's specific logistical needs, we ask for the following initial information:
1.Company name:
2.First-to-last mile delivery needs summary:
3.Get delivery when you need it with our on-demand fleet. Choose service level:
3.1Express
Deliver in under 3 hours within 30 km. We accept orders until 18:00 and have them delivered before 22:00
3.2The same day
Submit orders before 12:00 and get them delivered before 18:00 or submit orders between 12:00 and 17:00 and have them delivered before 22:00
3.3The Next-day or pre-scheduled
Submit orders during the day and have them delivered next day
3.4Pre-scheduled delivery to meet desired 2 hours’ time window
Premium offering to consumers in metropolitan areas
3.5Hassle-free returns
We offer pre-scheduled and instant returns as well as additional services like packaging materials or old house appliances exchange
4.Working hours:
5.How far in advance information about orders is available?
The same day – hours, next-day – time. Example: in 3 hours or at 5 PM previous day.
6.How far in advance information about orders is available?
The delivery to be executed from as well as any restrictions on time windows for pick-up:
7.Possible to load few vans simultaneously at the pick-up?
8.Number of deliveries per category and per pick-up points:
9.In case of delivery weight more than 30 kg:
9.1Door-to-door delivery
9.2Building entrance
10.Delivery orders submission via:
10.1Web dashboard
10.2Mobile App
10.3CSV file
10.4API
11.E-Commerce Platform being used
Shopify, WooCommerce, JTL, Shopware, others:
12.Shipment automation solution being used
Plug-In name, if applicable:
13.Handle immediate returns
Courier wait up to 10 minutes at the address with an immediate collection option?
14.End-Client (Consumer) options:
14.1Real-time courier tracking on the map with estimated time of arrival
14.2Choose delivery time window (in case of #3.4selected)
14.3Delivery outside the Service area
15.Payments options:
15.1By Invoice
Standard terms – Invoice issued once per 2 weeks. In case of Monthly Invoice – to be discussed separately
15.2Cash to courier
Delivery cost is covered by End-ClientConsumer
16.Proof of delivery:
16.1With picture
Courier take a picture of the delivered item next to the door
16.2Bar code scan
System log the time and place
16.3Verification via SMS code
SMS with code send to Consumer and be shared with the courier to confirm the fact of delivery
16.4Business-specific – please specify:
If you have any questions, please contact Vanongo: info@vanongo.com
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